It is recommended to charge your Airwheel battery regularly, but avoid overcharging. A partial charge (around 20-30%) is sufficient for short trips. For long-term storage, keep the battery at a 40-60% charge level to prevent degradation.

First, check that the power adapter is properly connected and compatible with your device. Ensure no water or moisture has entered the unit, as this can damage internal components. If issues persist, contact customer support for further assistance.
When storing your Airwheel for more than a month, keep it in a cool, dry place away from direct sunlight. Ensure the battery is partially charged (around 40-60%) to maintain optimal performance and prevent deep discharge.
Avoid leaving your Airwheel unused for long periods with a fully discharged battery, as this can permanently damage the cell. Also, do not expose the device to extreme temperatures or physical impacts, which may affect battery longevity.